Returns & Refund Policy

At KhajurCraft, we carefully select, inspect and pack our dates and dry fruits to ensure they reach you in the best possible condition. Since our products are food items, we follow a specific return and refund policy to maintain quality and food safety.

1. Return Eligibility

Returns are accepted only in the following situations:

• The product arrives damaged.

• You receive an incorrect product.

• The product has a genuine quality issue.

For food safety reasons, we cannot accept returns for products that have been opened, consumed or returned due to a change of mind.

2. How to Request a Return or Refund

If you experience any issue with your order:

• Contact us within 48 hours of delivery through WhatsApp.

• Share your order number and clear photographs or videos showing the issue.

• Our team will review your request and guide you through the next steps.

3. Refund or Replacement

After reviewing your request, we may arrange a replacement or refund, depending on the nature of the issue and product availability.

4. Refund Processing

Approved refunds will be processed through the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Important Information

Please check your package upon delivery and report any visible damage or incorrect items within the specified 48-hour period.

6. Contact Us

For return, replacement or refund-related assistance, please contact our customer support team through the WhatsApp or contact details available on our website.

KhajurCraft – Naturally Sweet. Rooted in Tradition. Made to Be Shared.